Tech support merry-go-rounds...
I do online library support for my (post-secondary) college and yesterday got some poor student who had been referred around four times, three of those by people who should be more qualified than me to deal with it (prof who set up the resource, IT help desk, the bookstore who sells the resources in question ... and one of the library staff had earlier sent them to the bookstore, who normally deal with such things, who sent them back to us

).
So when this student typed "OMFG I just keep getting the freaking runaround" and "this school sucks", I didn't acknowledge my agreement, but went "Sorry you've been treated this way, let's try and work through this". I had next to no idea how to fix the problem, but with some Googling and screen sharing found what "might" be the problem... but that didn't work, so found them tech support for the company that makes the product.
And I tattle-told on the other units to our manager.
